Returns & Exchanges

At El Sabor Market, we strive to provide the freshest authentic ingredients; however, due to the perishable nature of food items, returns are handled with care to ensure safety and quality. If your order is damaged or incorrect, please contact us within 24 hours of delivery for a full refund or replacement.

Return Process

• 1.
  Report Issues

  Contact our customer service team via email or phone within 24 hours of receiving your delivery to report any damaged, expired, or incorrect food items.

• 2.
  Provide Documentation

  Include your order number and clear photographs of the product and its packaging to help us verify the quality concern or shipping error.

• 3.
  Await Verification

  Our quality control team will review your request within 2 business days to confirm the eligibility of the return or exchange based on food safety standards.

• 4.
  Receive Resolution

  Once approved, a refund will be issued to your original payment method or a fresh replacement will be dispatched at no additional shipping cost to you.